ITSM Consultant (ITAM , ITSM)

Position: IT Services management consultant (ITAM , ITSM)
Duration: 12 Months extendable
Location- Doha.

Job description:

Ivanti ITSM system.

IT Services management consultant (ITAM , ITSM) (Banking domain experience)

• Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization
• Lead the design and implementation of the Assets and Service Management Framework, and Operating Model based on ITSM /ITAM Best Practices
• Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery
• Provide direction and goal-setting on strategy and operations
• Contribute to design and solution development activities
• Responsible for leading a team of professionals in the areas of service transformation, Service Management, Assets Management metrics and reporting
• Define roles and responsibilities for the new Service Management organization
• Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB , ITAM and other IT Service Management processes
• Define and review the measurement of the services using metrics that include key performance indicators (KPIs) generating and distributing quality reports to measure the effectiveness and value of the services
• Provides local/global application support
• Develop reports, workflows, scripts, and complex queries within various enterprise service management software tools
• Develop enterprise class monitoring and event management integrations and triggers to a single view and alerting channels
• Support and maintain service management and Assets management software tool versions and patches
• Support and maintain IT configuration management databases, and integrate federated data to a holistic configuration management system
• Develop service dependency maps through physical and logical configuration item relationships
• Support and deliver IT operational processes manually and through task automation tools

Job Type: Full-time

Pay: QAR15,000.00 - QAR25,000.00 per month

Experience:

• ITSM: 10 years (Required)
• IT Asset Management: 7 years (Required)
• Ivanti: 2 years (Required)
• CMDB: 4 years (Required)
• BFSI: 2 years (Required)

Application Deadline: 23/06/2024