Outlet Manager (Luxury Hotel Industry)

We are seeking a highly experienced and dynamic Outlet Manager to join a prestigious luxury hotel in Qatar. The ideal candidate will be responsible for the seamless operation of an high-end F&B outlet, ensuring world-class service delivery, driving revenue growth, and upholding the brands elite standards. The ideal candidate will be a hands-on leader with a strong focus on guest satisfaction, team development, and operational excellence in a fast-paced, customer-centric environment.

Key Responsibilities:

• Oversee daily operations of the assigned outlet(s) to ensure consistently exceptional guest experiences in line with luxury brand expectations.
• Lead, train, and inspire service teams to uphold service excellence, drive performance, and cultivate a culture of hospitality and accountability.
• Ensure full compliance with health, safety, and hygiene regulations, both local and international.
• Analyze and optimize outlet performance through KPIs including revenue, guest feedback, inventory, and cost control.
• Promptly address and resolve guest concerns with professionalism, aiming to exceed guest expectations.
• Partner with culinary teams to ensure quality, consistency, and creativity in menu offerings and presentation.
• Develop and implement sales strategies and promotional initiatives to drive revenue, enhance guest engagement, and support upselling.
• Manage inventory, minimize waste, and oversee procurement in coordination with relevant departments.
• Conduct regular staff briefings, performance reviews, and ongoing training to foster continuous professional growth.
• Stay informed on hospitality trends and guest expectations to introduce relevant service enhancements.
• Collaborate with marketing and events teams to execute seasonal promotions, themed experiences, and VIP guest arrangements.

Qualifications, Experience and Skills:

• Bachelors degree in Hospitality Management or related field (preferred).
• 4-6 years of progressive experience in luxury F&B operations, including at least 2-3 years in a managerial role within a high-end hotel or resort.
• Proven leadership skills with a hands-on, guest-first approach and ability to manage teams in high-pressure environments.
• In-depth understanding of international hospitality standards, F&B best practices, and luxury service etiquette.
• Strong organizational and multitasking abilities, with a focus on quality, efficiency, and guest satisfaction.
• Proficient in restaurant management systems and Microsoft Office tools.
• Flexible with working hours, including weekends and holidays, based on operational needs.
• Fluency in both Arabic and English is required to communicate effectively with diverse clientele and team members.

Benefits:

• Competitive salary
• Food, accommodation, and transportation provided by the client

Job Types: Full-time, Permanent

Application Question(s):

• How many years of experience do you have as an Outlet Manager within the hospitality or F&B industry?

Language:

• English & Arabic (Required)

Location:

• Doha (Preferred)

Information :

• Company : Inspire Management Training Center
• Position : Outlet Manager (Luxury Hotel Industry)
• Location : Doha
• Country : QA