Soft Services Coordinator

Job Title: Soft Services CoordinatorLocation: QatarCompany: Ritaj Facility Management

Email: recruitment@ritajwll.com

Job Summary:Ritaj Facility Management is seeking a professional and detail-oriented Soft Services Coordinator to oversee and manage the delivery of soft services across our facility management projects in Qatar. The ideal candidate must have a minimum of 3 years of experience in Qatar in a similar role and possess the ability to manage day-to-day operations efficiently, ensuring the highest standards of cleanliness, hygiene, and customer satisfaction.

Key Responsibilities:

• Coordinate and supervise daily operations of soft services, including cleaning, pest control, waste management, landscaping, and concierge/front-of-house services.
• Ensure all soft services are delivered in accordance with company policies, client requirements, and industry standards.
• Monitor the performance of cleaning and service staff, ensuring tasks are completed to high-quality standards and within defined timelines.
• Conduct regular site inspections, audits, and quality checks to ensure compliance with service level agreements (SLAs).
• Manage inventory of cleaning materials, uniforms, and consumables, and ensure timely procurement and distribution.
• Prepare and submit periodic reports on service performance, incidents, and improvement measures to management and clients.
• Train, guide, and support soft services staff to maintain high performance and adherence to safety and hygiene protocols.
• Liaise with clients and internal teams to handle requests, resolve complaints, and provide effective solutions.
• Assist in staff rostering, shift scheduling, and attendance tracking to ensure optimal resource allocation.
• Ensure compliance with health and safety regulations and company standards at all times.

Requirements:

• Minimum of 3 years of experience in soft services coordination or supervision within the facility management industry in Qatar.
• Strong knowledge of soft services operations, especially cleaning, housekeeping, and customer-facing services.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and priorities with attention to detail and time management.
• Proficiency in using MS Office (Excel, Word, Outlook) and facility management systems.
• Familiarity with Qatari labor laws, safety regulations, and local operational requirements.
• Fluent in English; knowledge of Arabic or other languages is a plus.
• Valid Qatar ID and transferable visa preferred.

Why Join Ritaj Facility Management?

• Be part of a professional and growing team in a reputable FM company.
• Opportunity to work on diverse and high-profile projects across Qatar.
• Competitive salary and benefits.
• Ongoing training and development programs.

If you are a results-driven professional with a passion for delivering high-quality soft services in a facility management setting, we encourage you to apply and contribute to the continued success of Ritaj Facility Management.

Job Type: Full-time

Pay: QAR3,000.00 - QAR4,000.00 per month

Application Question(s):

• Can you describe your experience coordinating soft services in Qatar, particularly in areas like cleaning, pest control, or landscaping?
• How do you ensure that cleaning and housekeeping teams consistently meet service level agreements (SLAs) and maintain high standards?
• How do you handle client complaints or urgent service requests? Can you share an example where you resolved a difficult situation professionally?
• What steps do you take to conduct quality inspections and ensure compliance with hygiene and safety standards?
• How do you manage staff scheduling, especially when dealing with absences or high-demand periods? What tools or systems do you use?

Education:

• Bachelors (Required)

Experience:

• Soft Services: 3 years (Required)
• Cleaning: 2 years (Required)

Language:

• Professional English (Required)

License/Certification:

• BICSc (Required)

Application Deadline: 18/04/2025

Information :

• Company : Ritaj
• Position : Soft Services Coordinator
• Location : Doha
• Country : QA